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Complaint Management

It is precisely in the successful processing of a complaint that there is huge potential for customer loyalty: it has been demonstrated that dissatisfied customers that had a particularly good reaction to their complaint are afterwards often more satisfied with the provider than customers with no complaint experience. Take advantage of this effect and improve your complaint management! ServiceMonitor will assist you with the service bonus that goes beyond the traditional handling of complaints.

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Exclusive Complaint Hotlines

For the higher price that Premium customers pay for a product or service, they expect a commensurate high quality of service. Convey a Premium feeling to your best customers by offering an individual service!

ServiceMonitor offers this service e.g. for online complaints, and with its intensive training of the telephone agents ensures a high quality of identifying reasons for complaints.

Complaint Care Calls

The key to successful complaint management is the satisfactory solution to the problem. To ensure that the complaint was actually dealt with to the customer’s complete satisfaction or that no new problems arose even in the handling process, ServiceMonitor offers Complaint Care Calls.

This firstly enables you to monitor the success of your handling of the complaint and secondly you give your customers the feeling that you take them seriously and additionally make your own standards of quality clear.