Welcome Calls

Make your new customers feel they have made the right decision! Welcome Calls show them that you value their custom, give them an opportunity for feedback and at the same time capture any defects in assessing the requirement or in the sales process that would otherwise go unnoticed.

Welcome Calls are an efficient and cost-effective method of reinforcing relationships with new customers and winning them over with genuine commitment.

Sales Care Calls

Like Welcome Calls, Sales Care Calls are an opportunity to show your customers that comprehensive satisfaction is also important to you in the use phase. Sales Care Calls allow you to thank your customers for having made the purchase and at the same time convey additional information like new offers, customer service appointments, further information on the product acquired, etc.

Sales Care Calls can also be combined with Customer Feedback analyses, thus giving you the opportunity to perfect the sales process.

Service Care Calls

The immediate Service Follow-up after a customer service is crucial to creating customer satisfaction. It provides brief feedback contacts to obtain the satisfaction rating, enabling any reason for dissatisfaction to be identified directly and in a customer-specific way. In addition, the branch-specific assessment furnishes key performance figures on the quality management in relation to the case or event